RECEPTIONIST – We don't actually have one! All of our staff takes a turn at answering the phone, greeting patients when they arrive, and maintaining patient files – in addition to a lot of other details! We may ask some rather personal questions, but that is so that we can schedule your appointment with the staff member who is best able to help you.
Next you will meet one of our medical staff. Depending on your visit it could be:
NURSE – Tonya,LPN and Desiree, MA handle patient education, pill checks, Depo-Provera injections, pregnancy tests, Emergency Contraceptive Pill assessments, telephone questions, and more. They may be the ones who call with test results, assess eligibility for SelectPlan, deal with the complexities of the Healthy Woman program, and a mountain of paperwork related to all that!
NURSE-PRACTITIONER – Exams are done by Certified Registered Nurse Practitioners. Swanee and Jen are registered nurses who have gone on for further training and can perform basic health assessments, gynecological exams and the testing involved with them. They also diagnose infections (and prescribe medications for them), and prescribe contraception under the direction of our medical director, an OB/GYN Physician. They are competent, sensitive professionals who do their best to make you feel comfortable.
Swanee is also Columbia Montour Family Health's Executive Director - a very talented and busy lady!
After your exam is done you will meet one more person.
OFFICE MANAGER - After your visit is done, you will meet with Dee, our office manager. She is in charge of all financial matters– determining and collecting fees (from patients, insurance companies, or whoever is paying the bill), handling the book work for the agency, and maintaining records for our funders. She manages to stay cheerful and helpful, even under a huge load of paperwork. If you have billing questions, she’s the one who can answer them!
Although you may not meet her on a routine visit to our office, we have one more staff member.
COMMUNITY EDUCATOR – Cindy’s job is to take our mission out into the community so that people are aware of our services and know how to find us. She is responsible for outreach and media relations. She networks with community groups and involves us in collaborative projects to reach common goals. She also provides education programs within schools and community organizations so that people of our area have the information they need to make good choices about their reproductive health